Close Call at Logan's Roadhouse

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We had a coupon for Logan's Roadhouse so when we found ourselves needing lunch and close to one we decided to go ahead and go. Now Logan's isn't a place we usually go and I think this may have been only the 3rd time we have ever went. We have generally preferred Texas Roadhouse mostly because their menu appeals more to us. 
I'm pretty confident we won't be returning. 
We are pretty easy going people in general and understand that mistakes happen. So when my meal came with two sides and I picked one of my sides to be a salad and it didn't come I wasn't upset - I just asked her instead for a different side to go with my meal (since our food was out at that point). No biggie, people forget. Our next experience could have even been forgiven except that we learned that this was a common occurrence (at least at the one we were at). 
The husband took a bite out of his burger and felt something odd in his mouth I'm really glad he hadn't tried to swallow it! This is what it ended up being...

In case you don't know what that is, it is the piece of plastic that they stick in the burger that tells them how it is cooked (medium, medium well, etc. ) Note that these pieces were in different places in the burger. He first found the large piece which had broken off (I assume when they put the bun on?) and after looking through the burger found that small piece that was pretty sharp. Thankfully he didn't bite down on that small sharp piece, that could have been bad. 
Now we realize sometimes things happen. I once found part of a hot dog in my caesar salad at Texas Roadhouse. A manager came over and explained that the kid prep area is next to the salad prep area and that someone had requested a hot dog cut up and a hot dog piece had made it into my salad. They gave me a new salad and insisted that I was not going to pay for my meal - even though I had said it wasn't a big deal. I suppose because we weren't making a scene about it she figured it wasn't a big deal?
When we had this happen at Logan's we caught the waitress the next time she walked by and said something along the line of "It's not a big deal but we want to show you this so someone can tell the cook staff" We just wanted them to know. The manager then came out and said something like, "I'm sorry, I keep telling them they need to watch out how they are doing those so this can stop happening" and walked away. Um so this happens often enough that you have to keep getting on them about it?! Now we weren't looking for a free meal at all, and would have said it wasn't necessary if they had offered... but she didn't offer at all, which to me made me think she didn't think it was that big of a deal. I think it could have been a big deal. I'm telling you that the end of that was sharp enough that if he had bit down on it wrong he could have needed stitches. Thankfully he didn't bite on it in that way.
So the manager acknowledge that this wasn't a rare thing and then did not offer to have the meal taken off our bill (again not that we would have accepted but the gesture implies something) I don't think we will be making a stop at Logan's anytime in the near future. 
Have any of you had something like this happen to you? I wonder how often things like this happen. 
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